Surrey Viking

Welcome to my world, my thoughts, my opinions, my experiences. Not all of them. Obviously. Some things I don't want to share. For everything else, read my blog. Comments are definitely encouraged!

Wednesday, May 07, 2008

Doh!

Last week I got a new debit card for mum’s bank account (for which I have power of attorney). This has become a bit of a saga (which I won’t bore you with), but basically I had one previously which then got cancelled before I could use it! It’s with Lloyds TSB (same as my own personal account) and I kept the old card until I got the new one. I put a red sticker on the card for mum’s account so I could easily tell the difference between hers and mine in my purse!

I was trying to organise things a bit at home - sorting paperwork, etc. I unstuck the new debit card from it’s letter, and decided it was time to destroy the old card. To be extra secure, I stuck it through my cross-cut shredder. Just as the shredder was struggling with the final corner – a cold shiver went down my spine as I realised I had put the wrong card in! I managed to shred my own debit card!! I was then left with an old card for mum’s account which was unusable, and a new debit card for mum’s account, which as it turns out doesn’t work either!!

I rang Lloyds customer helpline and was luckily only kept on hold for about 12 minutes. I spoke with a very nice Scottish man and said I needed a new card. He asked if my card had been lost, stolen or damaged. I answered ‘damaged’. He then asked for the “long number across the middle” (why do they do that like they are asking a primary school pupil?) I had to come clean and explain what I had done, and exactly how damaged the card was. After he stopped laughing, he asked me further security questions and then said a new card would be sent. He then started laughing again and said that his ‘script’ said that he had to now tell me “I can still use my existing card for 5 days or until the new card is received”. Well, we both agreed that clearly I couldn’t!! He then started a bit of chatting (hang on….who was paying for this call?!) and asked what I was doing for the weekend – to which I replied “something that doesn’t cost any money!!”.


On a final note, despite the fiasco that is ongoing with the card for my mum’s account – Lloyds did manage to order me a new debit card on Tuesday which arrived today, Wednesday. That’s what I call good service!

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